Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Relevate V.O.F., doing business as Relevate ("we", "us", "our").

By accessing or using our services ("Services"), you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Our Privacy Policy explains how we process personal data in connection with the Services and is incorporated by reference into these Terms. You can request a copy at privacy@relevate.app.

1. Who we are

2. Eligibility

You must be at least 18 years old (or the equivalent legal age in your jurisdiction) to use the Services.

By using the Services, you represent that you have the legal authority to enter into these Terms, either on your own behalf or on behalf of an organization.

3. Accounts

To use certain features of the Services, you must create an account.

We may suspend or terminate accounts that violate these Terms.

4. Authentication and third-party logins

We may allow you to sign in using third-party authentication providers (such as GitHub or enterprise identity providers).

We do not control these providers and are not responsible for their services. Your use of third-party authentication is subject to their own terms and policies.

5. Subscriptions and payments

Some parts of the Services require a paid subscription.

• Prices and billing terms are shown before you subscribe
• Subscriptions renew automatically unless canceled before renewal
• Payments are handled by a third-party payment processor
• We do not store full credit card numbers or card verification codes (CVC)

Additional subscription terms:

• If we offer a free trial, we will disclose the trial period and its terms at signup. Unless stated otherwise, paid service starts automatically when the trial ends, and you authorize us to charge your payment method on file unless you cancel before the trial period ends. Where reasonably practicable, we may send a reminder before trial end.
• You may cancel at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise stated in your plan.
• If you cancel, you will continue to have access until the end of the current billing period.
• Charges are non-refundable and we do not provide prorated refunds for partial billing periods, except where required by law.
• We may issue credits or refunds in exceptional cases at our sole discretion, unless required by law.
• You are responsible for applicable taxes (excluding taxes based on our net income). If renewal payment cannot be completed or is past due, we may retry charges and provide a grace period of up to 7 days before suspension. If payment remains unpaid after the grace period, we may suspend or downgrade access until payment is received.
• If you initiate a chargeback or payment dispute in bad faith, we may suspend access while the dispute is pending and recover reasonable costs and fees we incur in resolving the dispute, to the extent permitted by law.

We may change pricing, plans, or included features from time to time. Material pricing changes apply prospectively and will be communicated at least 30 days before they take effect, except where earlier changes are required for legal, regulatory, security, or fraud/abuse-prevention reasons.

6. Acceptable use

You agree not to misuse the Services. This includes, but is not limited to:

• Attempting to gain unauthorized access to systems or data
• Interfering with or disrupting the Services
• Sending spam or abusive automated traffic
• Uploading or distributing malicious code
• Using the Services for unlawful purposes
• Circumventing access controls or technical safeguards

We may suspend or terminate access if we reasonably believe you are misusing the Services.

If you believe content or activity violates these Terms or applicable law, you may report it to hello@relevate.app.

7. Connected domains

Customers may connect a domain they own or control to a site created with the Services. Relevate does not sell domains and is not a domain registrar or DNS provider.

Customers are responsible for maintaining control of their domain and for configuring DNS records according to the instructions we provide. If a connected domain is misconfigured, suspended, expires, or domain control is lost, the site may be unavailable on that domain.

Connected domain availability may also depend on technical constraints and third-party systems outside our reasonable control.

8. Hosted content and takedowns

Customers are responsible for the content they publish through the Services and for ensuring it complies with applicable law and third-party rights.

We may remove, disable access to, or restrict content if we reasonably believe it violates these Terms, applicable law, or third-party rights. We may act immediately in urgent cases to protect users, third parties, or the security and stability of the Services.

Reports may be sent to hello@relevate.app.

9. Fair Use and resource limits

The Services are intended to be used in a reasonable manner consistent with their intended purpose.

We reserve the right to impose limits on usage of the Services, including bandwidth, storage, requests, or other technical resources, in order to maintain service stability, prevent abuse, and control operational costs.

Examples of potentially excessive or abnormal usage include:

• Large sustained bandwidth spikes or request bursts
• Storage consumption materially above what is typical for your plan
• Automated scraping, abusive bot traffic, or high-volume automation that degrades service stability

Where a plan change is appropriate, we will work with you in good faith and will not unreasonably withhold or delay offering an available plan that fits legitimate usage.

Where practical, we will attempt to notify the user before taking action, but we may act immediately where urgent action is reasonably necessary to protect the Services, mitigate unusual usage spikes, address abuse/fraud, and limit unexpected infrastructure cost spikes.

We may describe plan-specific resource limits and usage constraints upon request and may enforce such limits automatically.

10. Customer data and user content

For this section, "Customer Data" means content and data you submit to, store in, or otherwise make available through the Services.

You retain ownership of Customer Data and any content you submit to the Services.

By using the Services, you grant us a limited, non-exclusive right to host, process, transmit, and display Customer Data solely for the purpose of providing, securing, and improving the Services.

You are responsible for the legality, quality, and accuracy of Customer Data, for your instructions to us regarding Customer Data, and for ensuring you have all rights, notices, and consents necessary for us to process Customer Data.

Where Customer Data includes personal data and applicable law requires role allocation, you are the controller (or business) and we act as your processor (or service provider) solely to provide the Services, subject to these Terms and your lawful instructions, unless required otherwise by law.

We process personal data in accordance with applicable data protection laws, including the GDPR where applicable.

Our Data Processing Addendum (DPA) applies where required by applicable data protection law. You can request the current DPA by contacting privacy@relevate.app.

11. Intellectual property

The Services, including all software, documentation, and branding, are owned by Relevate or its licensors and are protected by intellectual property laws.

Subject to these Terms and your compliance with payment obligations, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during your active subscription term for your internal purposes.

These Terms do not grant you any ownership rights in the Services.

You may not copy, modify, distribute, or reverse-engineer the Services except as permitted by law.

This license ends automatically when your subscription or access to the Services ends.

12. Availability and service changes

We strive to keep the Services available, but we do not guarantee uninterrupted or error-free operation.

We may:

• Modify or discontinue features
• Perform maintenance
• Update the Services over time

To the maximum extent permitted by law, we are not liable for downtime or service interruptions.

From time to time, we may offer beta, preview, or early-access features. These may be changed or discontinued at any time.

13. Termination

You may stop using the Services at any time.

We may suspend or terminate your access if:

• You violate these Terms
• Required by law
• Necessary to protect the security or integrity of the Services

Upon termination, your right to use the Services ends.

Subject to legal and technical constraints, you may request an export of Customer Data for up to 30 days after cancellation or termination. We may provide a shorter export window, or no export window, where required for legal, security, or abuse-prevention reasons.

"Security reasons" means we reasonably believe providing the export would create a material risk to the security of other users or the integrity of the Services (for example confirmed fraud, account compromise, or abusive automated activity). We will provide the export once the risk is mitigated where reasonably possible.

Any export we provide will generally be in a reasonable machine-readable format and may be subject to technical limitations. Exports may exclude certain logs, analytics, security-related data, or other operational metadata.

After the applicable export window, we will delete or anonymize Customer Data from active systems. Encrypted backup copies may remain for up to 90 additional days and are deleted in the ordinary backup cycle.

We may retain limited records (for example billing, security, and compliance logs) as required by law or for legitimate business purposes.

14. Disclaimers

The Services are provided “as is” and “as available”, without warranties of any kind.

To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of liability

To the maximum extent permitted by law:

• Relevate will not be liable for indirect, incidental, consequential, or special damages
• Our total liability arising out of or relating to the Services will not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim

Some jurisdictions do not allow certain limitations, so these limits may not apply to you in full.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including non-waivable consumer rights. If you are a consumer, your statutory consumer rights remain unaffected.

16. Indemnification

You agree to indemnify and hold harmless Relevate from any claims, damages, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your content or actions within the Services

If you are a consumer, this section applies only to the extent permitted by applicable non-waivable law.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles.

Any disputes will be submitted to the competent courts in the Netherlands.

18. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will provide at least 30 days' advance notice by email and/or in-product notice where reasonably practicable. We may make changes sooner if required for legal, regulatory, security, or fraud/abuse-prevention reasons.

We will always update the "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

19. Contact

If you have questions about these Terms, you can contact us at:

For privacy requests, email privacy@relevate.app.